Special Requests for OHRD Services (SRS) - Responding to Our Customers' Needs
In addition to offering regularly scheduled training programs for a general state government audience, OHRD served the specialized needs of our customers for over 15 years. Through the SRS system, OHRD not only helps agencies gain compliance with Components I-IV of DOP-P18, the state's Supervisor/Manager Training Program, but we also offer customized training programs and performance consulting services to meet a team or organization's needs to address emerging performance gaps and/or opportunities for improvement.
Some of the services that we offer include, but are not limited to, the following:
Policy compliance training
Team building services
Conflict management consultation
Strategic planning services
Change implementation services
What is an SRS?
Combining research-based solutions with a unique understanding and knowledge of WV state government, OHRD offers specific, customized training and performance consulting services that facilitate learning, guide visionary change, and improve performance. In addition to the training events listed in the annual Program Schedule, we offer training, development, and consulting services to state agencies upon request.
How is an SRS processed?
STEP 1: A requestor completes a Special Request for Services FORM and submits it to the SRS Coordinator. (Note: The requester's signature section of the request must be completed.)
STEP 2: When OHRD receives an SRS Form, we conduct a preliminary needs assessment/performance analysis. This process allows us to recommend a solution that best meets the customer’s needs.
Here are some of the typical assessment questions we ask:
What type of assistance are you seeking from OHRD?
What problems are you trying to address? What improvements are you seeking to make?
What business goals/objectives are you trying to attain?
What do you want people to do differently? What new knowledge do you want people to gain?
How will you know that improvement has occurred?
On a scale of 1—10, how critical is improvement in the identified area(s)?
What is the risk associated with a failure to improve?
What investment will your agency make to facilitate improvement?
Note: Prior to submitting an SRS, consider your answers to these questions. Doing so will speed the assessment/analysis process and help facilitate the partnership between your organization and OHRD.
The request and needs assessment data is then reviewed by the SRS Committee and an approved/denied determination is made based on established criteria, including connection to OHRD mission, needs assessment data, availability of consultants, and workload priorities.
STEP 4: Denied: If the request is denied, a letter of explanation and alternatives will be mailed to the requestor/requesting agency.
STEP 4: Approved: If the request is approved, any additional information needed is gathered and the requestor/requesting agency is provided with a Service Agreement Blueprint (SAB).
STEP 4: Pending: If the Special Request is received in October-December, it may be approved for the following year’s schedule. In this case, a letter of approval/pending will be mailed out to the requestor/requesting agency to confirm details.
For more information: contact Jeremy Walker, Project Coordinator, at firstname.lastname@example.org